Return & Refund Policy
Please review our return and refund information before placing your order.
On this page
Return & Refund Eligibility
Returns are accepted only when:
Accepted returns
- You received a damaged or defective product
- You received a wrong product, different from what you ordered
To be eligible
- The issue is reported within 48 hours of delivery
- The product is unused, uninstalled and in its original packaging
- Original invoice or proof of purchase is provided
Returns are not accepted for
- Change of mind
- Minor colour or design variations (due to screen or lighting differences)
- Products damaged due to misuse or improper handling
- Items purchased on clearance or special offers (if mentioned)
How to Request a Return
Contact SD Gallery
Get in touch within 48 hours of receiving your order.
Share your order details
Send your order ID, product images and a brief description of the issue.
Review
Our team will review the request and guide you through the return process.
Return instructions
Once approved, we will arrange pickup or provide return instructions.
Received a Damaged or Incorrect Product?
Please contact SD Gallery with your order details so our team can review the issue.
Damaged in transit
Do not accept the delivery if the package is visibly damaged. If accepted, report the issue within 48 hours with clear photos or videos.
Damaged or defective product
Report it within 48 hours of delivery and follow the return process.
Wrong product
If you received a product different from what you ordered, report it within 48 hours of delivery.
Missing item
Contact us with your order number.
How Refunds Work
- Refunds are processed only after inspection of the returned product.
- Approved refunds are credited to the original payment method.
- Refund processing time: 5–10 business days.
- Shipping charges (if any) are non-refundable.
Order Cancellation
Orders can be cancelled before dispatch only. Once an order has been shipped, cancellation is not possible.
Refunds for cancelled orders will be processed within 5–7 business days.
To request a cancellation, please contact us with your order number.
Replacement
If you prefer, we may offer a replacement instead of a refund, subject to product availability.
Frequently Asked Questions
How do I request a return?
Contact us within 48 hours of receiving your order and share your order ID, product images and a brief description of the issue. Our team will review the request and guide you through the return process. Please see Return & Refund Eligibility first.
How do I request a refund?
Refunds follow an approved return. They are processed after the returned product is inspected and credited to the original payment method.
What should I do if my order arrives damaged?
Do not accept the delivery if the package is visibly damaged. If you accepted it, report the issue within 48 hours with clear photos or videos.
What if I receive the wrong product?
Report it within 48 hours of delivery with your order ID and product images so our team can review it.
When will I receive my refund?
Refund processing time is 5–10 business days for approved returns. Refunds for cancelled orders are processed within 5–7 business days.
Can I cancel my order?
Orders can be cancelled before dispatch only. Once an order has been shipped, cancellation is not possible.
How do I contact SD Gallery about an order issue?
Use the Contact Us page or message us on WhatsApp, and keep your order number ready.
Shipping & Delivery
Learn more about shipping and delivery information for your SD Gallery order.
View Shipping PolicyNeed Help With a Return or Refund?
Have a question about an order? Contact SD Gallery and share your order details with our team.
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